{"id":18516,"date":"2020-12-07T14:32:46","date_gmt":"2020-12-07T17:32:46","guid":{"rendered":"https:\/\/blogs2.correiobraziliense.com.br\/servidor\/?p=18516"},"modified":"2020-12-07T14:32:46","modified_gmt":"2020-12-07T17:32:46","slug":"febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor","status":"publish","type":"post","link":"https:\/\/blogs2.correiobraziliense.com.br\/servidor\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\/","title":{"rendered":"Febraban, Senacon e Banco Central debatem relacionamento com o consumidor"},"content":{"rendered":"<p><em><strong>A Federa\u00e7\u00e3o Brasileira de Bancos (Febraban) far\u00e1, amanh\u00e3 (08\/12), \u00e0s 10 horas, o Semarc Nacional 2020. A 16\u00aa edi\u00e7\u00e3o do evento, que neste ano passou a se chamar Semin\u00e1rio de Relacionamento com o Consumidor, seguir\u00e1 a tradi\u00e7\u00e3o de debater as boas pr\u00e1ticas e os temas que afetam o dia a dia dos clientes banc\u00e1rios<\/strong><\/em><\/p>\n<p>O evento, \u00e0s 10 horas, ter\u00e1 a presen\u00e7a da Secret\u00e1ria Nacional do Consumidor, Juliana Domingues, da chefe do Departamento de Supervis\u00e3o de Conduta do Banco Central, Andreia Vargas, e do presidente da Febraban, Isaac Sidney.<\/p>\n<p>Com o tema principal \u201c30 anos do C\u00f3digo de Prote\u00e7\u00e3o e Defesa do Consumidor e os Avan\u00e7os na rela\u00e7\u00e3o com o consumidor sob a perspectiva da vulnerabilidade\u201d, o encontro ter\u00e1 quatro pain\u00e9is que abordar\u00e3o os v\u00eddeos da s\u00e9rie Ouvidoria e Voc\u00ea, de iniciativa da Comiss\u00e3o de Ouvidorias e Rela\u00e7\u00f5es com Clientes da Febraban; A Pol\u00edtica de Relacionamento com Clientes e o Tratamento dos P\u00fablicos Vulner\u00e1veis; A Autorregula\u00e7\u00e3o do Cr\u00e9dito Consignado; e O Tratamento e a Negocia\u00e7\u00e3o de D\u00edvidas no Per\u00edodo de Pandemia e p\u00f3s-pandemia.<\/p>\n<p>O Semarc retrata o compromisso dos bancos com o di\u00e1logo permanente com os \u00f3rg\u00e3os de defesa do consumidor, ao reunir os \u00f3rg\u00e3os de prote\u00e7\u00e3o do consumidor, o regulador do sistema financeiro, especialistas e institui\u00e7\u00f5es financeiras, para a discuss\u00e3o dos temas voltados ao relacionamento com o consumidor&#8221;, informa a Febraban.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Federa\u00e7\u00e3o Brasileira de Bancos (Febraban) far\u00e1, amanh\u00e3 (08\/12), \u00e0s 10 horas, o Semarc Nacional 2020. A 16\u00aa edi\u00e7\u00e3o do evento, que neste ano passou a se chamar Semin\u00e1rio de Relacionamento com o Consumidor, seguir\u00e1 a tradi\u00e7\u00e3o de debater as boas pr\u00e1ticas e os temas que afetam o dia a dia dos clientes banc\u00e1rios O evento, \u00e0s 10 horas, ter\u00e1 [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2719],"tags":[18549,1236,744,3521,4255,12890,1201,1247,1445,42,10879,17255,17293,1589,2746,7443,18548,11787,9667],"class_list":["post-18516","post","type-post","status-publish","format-standard","hentry","category-servidor","tag-autorregulacao","tag-banco-central","tag-bancos","tag-clientes","tag-consumidor","tag-credito-consignado","tag-defesa","tag-dividas","tag-febraban","tag-negociacao","tag-ouvidoria","tag-pandemia","tag-pos-pandemia","tag-praticas","tag-protecao","tag-relacionamento","tag-semarc-nacional-2020","tag-senacon","tag-vulnerabilidade"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Febraban, Senacon e Banco Central debatem relacionamento com o consumidor &#8211; Blog do Servidor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs2.correiobraziliense.com.br\/servidor\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Febraban, Senacon e Banco Central debatem relacionamento com o consumidor &#8211; Blog do Servidor\" \/>\n<meta property=\"og:description\" content=\"A Federa\u00e7\u00e3o Brasileira de Bancos (Febraban) far\u00e1, amanh\u00e3 (08\/12), \u00e0s 10 horas, o Semarc Nacional 2020. A 16\u00aa edi\u00e7\u00e3o do evento, que neste ano passou a se chamar Semin\u00e1rio de Relacionamento com o Consumidor, seguir\u00e1 a tradi\u00e7\u00e3o de debater as boas pr\u00e1ticas e os temas que afetam o dia a dia dos clientes banc\u00e1rios O evento, \u00e0s 10 horas, ter\u00e1 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs2.correiobraziliense.com.br\/servidor\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog do Servidor\" \/>\n<meta property=\"article:published_time\" content=\"2020-12-07T17:32:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs2.correiobraziliense.com.br\/servidor\/wp-content\/uploads\/sites\/10\/2015\/10\/avatar2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Vera Batista\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Vera Batista\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blogs2.correiobraziliense.com.br\\\/servidor\\\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blogs2.correiobraziliense.com.br\\\/servidor\\\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\\\/\"},\"author\":{\"name\":\"Vera Batista\",\"@id\":\"https:\\\/\\\/blogs2.correiobraziliense.com.br\\\/servidor\\\/#\\\/schema\\\/person\\\/e522abf3a61711279025a7f7aeb1d513\"},\"headline\":\"Febraban, Senacon e Banco Central debatem relacionamento com o consumidor\",\"datePublished\":\"2020-12-07T17:32:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blogs2.correiobraziliense.com.br\\\/servidor\\\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\\\/\"},\"wordCount\":260,\"commentCount\":0,\"keywords\":[\"autorregula\u00e7\u00e3o\",\"Banco Central\",\"bancos\",\"clientes\",\"consumidor\",\"cr\u00e9dito consignado\",\"defesa\",\"d\u00edvidas\",\"Febraban\",\"negocia\u00e7\u00e3o\",\"ouvidoria\",\"pandemia\",\"p\u00f3s-pandemia\",\"pr\u00e1ticas\",\"prote\u00e7\u00e3o\",\"relacionamento\",\"Semarc Nacional 2020\",\"Senacon\",\"vulnerabilidade\"],\"articleSection\":[\"Servidor\"],\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/blogs2.correiobraziliense.com.br\\\/servidor\\\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blogs2.correiobraziliense.com.br\\\/servidor\\\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\\\/\",\"url\":\"https:\\\/\\\/blogs2.correiobraziliense.com.br\\\/servidor\\\/febraban-senacon-e-banco-central-debatem-relacionamento-com-o-consumidor\\\/\",\"name\":\"Febraban, Senacon e Banco Central debatem relacionamento com o consumidor &#8211; 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